Lead Return Policy
We want you to be well informed. Rather than hide our Return Policy from our customers, we have made it easily accessible for your review. Please make sure you understand which leads may be submitted for credit.
To return a lead, simply email us the the lead you need to return for credit. Email us with the appropriate reason for returning the lead, and please be sure to provide us with as much information as possible in the comments to help us improve our leads.
We want you to have sufficient time to work your leads, so we provide you with a full 7 days to return a lead.
We can credit your account for the following reasons:
- Phone number provided are disconnected, fax, or “wrong number”
- Lead is a duplicate already received from Leads Junction
- Contact is another agent testing the system
- Contact is a student researching a school project
- The contact information is obviously incorrect upon initial inspection (Mickey Mouse,asdf asdf, etc.)
- A language barrier exists with the contact
All leads are independently phone verified to ensure they are valid and meet the return criteria. We make up to 2 attempts at different times of the day to verify leads submitted for credit. Leads are verified during normal business hours, Monday through Friday. Please allow up to 5 business days to validate a lead for credit.
Credits for leads covered under the Return Policy are applied towards your account balance immediately. Credits for bad leads are applied towards your account balance, and are good towards future lead purchases only.
Please note that we can only credit for the reasons listed, above. Email us on firstname.lastname@example.org